Escape Room FAQs

FAQ

For any questions that are not answered below, please call or email.

How much does it cost?

The cost for our Escape Rooms varies based on the number of people you book. All rooms are PRIVATE.
  • The cost for 2 people is $49 per person plus fees.
  • The cost for 3 people is $42 per person plus fees.
  • The cost for 4 or more people is $35 per person plus fees.
Please note: All sales are final. You can choose to purchase rescheduling/store credit protection for $2.00 plus fees per person at the time of booking. This will allow you (more than 24 hours in advance of your booking) to reschedule as many times as you'd like or cancel your booking for a store credit equal to the amount you paid. If you do not take the protection at the time of booking, there will be no rescheduling or credits held. Any variance from this policy is at the discretion of Panic Room's management.

Am I really locked in?

We want everyone to have a great time and experience the thrill of being locked in a set of rooms, however, we do always leave the entrance door to the rooms unlocked so that you can leave at any time for any reason. With that said, if you leave the room, we might not be able to let you back in as it could spoil the experience for the remainder of the group.

Can we put more than the maximum number of people in any of your rooms?

The absolute maximum in each room is as follows: 12 in Tick Tok, 9 in The Last Resort and 8 in Wrongfully Accused, 10 in Biohazard and 12 in Lost Treasure. If you want to add more people than the maximum that can be booked online, please call us.

Please note that while the rooms can hold more than the recommended maximum number of people from a space perspective, each additional person will leave slightly less for each person to do/be involved in during the experience.

Do I need to book online?

We highly recommend booking your experience in advance.  It is unlikely that there will be availability the day of, but we will be happy to book you in person if there are openings. You can make a reservation over the phone by calling us at (203) 987-2647. We only accept credit cards for reservations regardless of the booking method.

What is the recommended age for your rooms?

Our games are designed for ages 12 and older.  Any children UNDER the age of 5 can play for free. Please call us at (203) 987-2647 with any questions or concerns.  For Escape Rooms, ALL children under the age of 17 must be accompanied in the room by at least one PAYING parent or guardian who is over the age of 21. 

How much time should we plan for our visit?

Please arrive 15 minutes before your scheduled session and allow 15 minutes afterwards for a debrief.

Will I be playing with people outside of my group?

No, all of our games are PRIVATE for your party only.

Are phones or cameras allowed in the rooms?

You can bring your phone in the room with you, but we ask that you do not use it during your experience. If you need to be on your phone, we ask that you step out of the room until you are done.

Are the rooms wheelchair accessible?

The main entrance to the building is fully ADA compliant. All of our rooms are accessible and there are accessible restrooms just outside of our entrance. If any members of your group has a disability, please let us know in advance if possible.

What if members of my group show up after our start time?

We would love to accommodate latecomers, but our games run on a very specific schedule. Late arrivals disrupt the games and generally derail those that began on time and impact the overall enjoyment of the game. So, please ensure your entire group arrives fifteen minutes before you are scheduled to start.

What is your cancellation policy?

All sales are final. You can choose to purchase rescheduling/store credit protection for $2.00 plus fees per person at the time of booking. This will allow you (more than 24 hours in advance of your booking) to reschedule as many times as you'd like or cancel your booking for a store credit equal to the amount you paid. If you do not take the protection at the time of booking, there will be no rescheduling or credits held. Any variance from this policy is at the discretion of trap't Escape Room Adventures management.

Do you sell gift certificates?

Yes, we certainly do, and they make GREAT gifts! If you would like to purchase one, please CLICK HERE. Once purchased, you can either send the gift card info directly to your recipient or to yourself and you can then deliver however you'd like. All gift certificates are good for our Escape Rooms in Stamford or Norwalk at any available time and your recipient can either use the voucher number when booking online or call us to make their booking.