Frequently Asked Questions

  • Chevron down What is Panic Room?
  • Panic Room is an escape room. An escape room is a physical adventure game where you are locked inside a room for 60 minutes. While inside, your team will have to work together to solve a series of puzzles, riddles, and other objectives. You will need to uncover clues, hints and use strategy to complete the objectives at hand in order to escape the room within the allotted time.


  • Chevron down How long does it take?
  • You get 60 minutes in the room to escape. However, we recommend that you budget for about 90 minutes in total. As we require all groups to arrive 15 minutes early and we do a debrief at the end of your experience.


  • Chevron down Do you serve alcohol?


    We take this very seriously as it could cause damage to the room, to yourself or others, and adversely affect others’ enjoyment of the experience.

    You’ll want to have all of your brain cells working at 100% capacity while you’re in the room!

    **PLEASE NOTE:**
    If any members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. NO EXCEPTIONS! This decision will be made at the discretion of our staff and no refunds or exchanges will be permitted. Surveillance equipment is installed throughout the interior and exterior of the property, and if violations occur, Panic Room LLC will be forced to forward all charges to the offending party.

  • Chevron down Do I need to be a genius or have any special knowledge?
  • The short answer is no. Our rooms are suitable for anyone who is willing to have fun and keep an open mind. While trivia will not be a part of the challenges, we strive to create scenarios that are both challenging and enjoyable for everyone. That being said, we welcome all geniuses, bring it on!

  • Chevron down May I take pictures inside of the rooms?
  • No. Photography of any kind inside of our rooms is prohibited. We need to maintain the secrecy and integrity of our rooms and puzzles for the enjoyment of everyone.

    However, your group will have an opportunity for photographs outside of the room after the conclusion of your game. We will offer to take photos with your camera/phone, and with our own to post to social media.

  • Chevron down Can I use any tools? i.e. smartphone, laptops, etc
  • No. While personal electronics are allowed into the rooms, our rules prohibit their use while inside. Everything you need will be provided inside of each room. We want you to have a challenging and entertaining experience, what fun would it be if you just googled everything? Understand that your group will be under surveillance at all times while inside of the room. That being said, we won’t kick you out if the game master catches you, but we will reserve a special place for you and your group in our Hall of Shame. Just kidding… we don’t actually have a Hall of Shame, but we do have a Leaderboard to enshrine participants who complete the challenges with the fastest times. If you are caught using resources outside of what is provided (read: cheating), your group will be disqualified from our Leaderboard.

  • Chevron down Do I need to purchase all the available tickets?
  • No way! You can purchase one, a few, or all of the tickets! Panic Room seeks to provide everyone with an enjoyable team oriented experience, even if you’re flying solo, you’ll find like minded individuals ready to meet our challenges side by side in each of our rooms. So whether you’ve run out of smart friends, or are just looking to meet new people with the same interests; as long as there are still spaces available, you’ll be teamed up with other participants in the room of your choosing.

  • Chevron down What is the Leaderboard?
  • The Leaderboard is posted in our lobby and holds the record for the 3 fastest completion times for each of our rooms.



  • Chevron down What happens if I am late?
  • Don’t be! You and your ENTIRE group MUST arrive 15 minutes prior to your scheduled start time. This applies to ALL bookings including PRIVATE ROOMS. All of our games start at the same time and run on a very specific schedule. Any late arrivals will disrupt your experience and the experience of others as well. So, please ensure your ENTIRE group arrives fifteen minutes before you are scheduled to start.

    The door to the room locks EXACTLY at the time listed above on your reservation. Please account for inclement weather and traffic, which can be unpredictably heavy at random times of the day or evening in the Norwalk area. If you arrive after the door to the room has been locked, You will NOT be permitted into the room. THERE ARE NO REFUNDS or RESCHEDULING IN THIS SCENARIO.

  • Chevron down Is there parking?
  • Yes! There is plenty of parking available on site.

  • Chevron down Can I book at a time that’s not listed in the schedule?
  • Please contact us for special arrangements and we will do our best to accommodate you. We are especially open to corporate or large groups at unlisted times.

  • Chevron down Can my group have exclusive use of the room?
  • Yes, but you must purchase a Private Room to secure the room exclusively.

    Private Room Pricing is as follows:

    Last Resort —$150 (You Save $18!) + Tax

    Tick Tok —$250 (You Save $30!) + Tax

    A Broken Mind—$300 (You Save $36!) + Tax

  • Chevron down Do you host company events for team building?
  • Absolutely! We can accommodate up to 34 participants. Isn’t this way better than going out to the bar!? Okay, maybe it’s not way better… but it’s a lot of fun! For groups that want to take the competitiveness to the next level, we even have the Panic Room Challenge! Please contact us directly for any company sponsored events.

  • Chevron down What is the Panic Room Challenge?
  • Ever wondered who’s smarter? The employees at the HR Department or the Sales Department? The girls or the guys? The possibilities are endless, and we’ve got a way to find out!!! PRC puts the teams in different rooms to compete for the best completion time. The winning team goes home with the bragging rights!

  • Chevron down Any tips?
  • 1. Communicate and work together! Share the clues you’ve uncovered with everyone else in the room. If you discover new information, be sure everyone in the room knows about it. Everyone in the room including the game master is there to help you succeed!

    2. Follow the rules. Our staff will review the rules of the game with you before you begin, which includes:

    • There is no need to lift or move heavy objects.
    • Never use force to try to open locked items
    • All the clues and puzzles will be at eye level and can be retrieved without any brute force. We promise we are not going to hide any clues in the ceiling so please don’t climb up or remove any ceiling tiles. Please DO NOT kick down any doors, knock down any walls, etc.
    • Cell phones and other electronic devices must remain in pockets and cannot be used inside the room.


  • Chevron down I tried it, LOVED it! Can I come back?
  • Absolutely! At any given time we have 3 rooms available, each with a different story and set of objectives. Check back with us periodically as we do advance some of the story lines or create a new room altogether. We recommend each room only be attempted once (it wouldn’t be any fun if you already knew the answers, but if you want to pretend that it’s your first time and show off to your buddies how smart you are… we’ll play along!

    New rooms are constantly being developed! To sign up for email alerts, please click here!

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Contact Info
Phone 203-987-2647
Map Marker

37 North Avenue, Suite 107

Norwalk, CT, 06851